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Support Overview

The Support section enables users to open tickets with the support team for assistance with various inquiries or issues they may encounter while using the platform. Users can submit their requests, and the support team will address them promptly.

Opening a Support Ticket

To open a support ticket, follow these steps:

1. Navigate to the Support section within the OtasAI platform.

2. Fill out the following details in the ticket creation form:

  • Full Name: Enter your full name for identification purposes.

  • Email Address: Provide your email address for communication regarding the ticket.

  • Subject: Select the appropriate subject for your inquiry or issue from the provided options (e.g., Getting started, Remote connection, Sales, Privacy, Security, Others).

  • Description: Provide a detailed description of the problem or inquiry you need assistance with.

  • Once all the necessary information is provided, submit the ticket by clicking the "Submit" button.

Follow-Up Communication
After the ticket is submitted, the support team will receive the request and proceed with addressing the issue or inquiry. The support team will contact the client via email using the provided email address to gather additional information or provide assistance.

  • Providing accurate and detailed information in the support ticket helps expedite the resolution process.

  • Users should check their email regularly for updates or communication from the support team regarding their ticket.

Last update: March 14, 2024


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